Refunds & cancellation

Cancellation

You may cancel immediately or at the next billing date through Billing settings. A scheduled cancellation keeps paid access through the current period; immediate cancellation ends access immediately. Cancelling stops future renewals but does not automatically refund a completed charge.

Refund requests

Email support@bidterminal.lol within 14 calendar days of an initial purchase and explain the issue. We review actual product use, service availability and applicable consumer law. Approved refunds return to the original payment method and currency through Dodo Payments.

Dodo's standard refund tooling accepts eligible full or partial refund instructions within 30 days of a successful transaction. This operational window does not limit any non-waivable statutory rights.

Renewals and abuse

Accidental renewal requests should be made promptly. We generally do not refund heavily used periods, exported datasets, abusive use, or charges already under dispute, except where law requires otherwise.

Processing time

After approval, Dodo Payments processes the refund and sends a receipt. Your bank controls when the credit appears. Access tied to a full refund is revoked when the verified refund succeeds.